Due to new legislation in North America mandating that closed caption be available on all streaming services, we are no longer able to support Netflix, Vudu or FilmFresh services on the BD-SP809 from shipments beginning January 1, 2014. There may be a timeframe where BD-SP809s with and without these service will be in the market. During this transition timing, if you have purchased a BD-SP809 that does not have Netflix or Vudu on board and would not like to keep due to this reason, please contact Onkyo Product Support at 800-229-1687 for assistance.
If you purchased a BD-SP809 that includes these streaming services you should not see any interruption in those services.
We apologize for any inconvenience